FAQ

FREQUENTLY ASKED QUESTIONS (F.A.Q.)

Payments

We will send you a payment reminder via email.

When you placed your order, you chose the Klarna payment method. You will receive an invoice via email from Klarna after we have shipped your order. If the invoice amount is not paid within 14 days, you will receive a payment reminder from Klarna.

Have you already paid the invoice and still received a payment reminder? Then contact Klarna.

You can enter your voucher code in your shopping cart or during checkout. Make sure you use the coupon code before paying for your order.

We will not refund you for the discount that you did not use during checkout.

Once the order has been placed, this is no longer possible.

Please first check your e-mail to see if you can find your order confirmation with invoice there. If this is not the case, you are welcome to contact our customer service. We would be happy to send you the invoice again.

Contact: info@xtorm.eu

My order

If you place an order on geckocovers.com, you will receive an e-mail confirming your order. Open the link in your email to check the status of your order. If anything is unclear, please contact our customer service by email: info@xtorm.eu.

Once your order has been dispatched, you will always receive a confirmation email.

We process your order right after your order is paid. If there is anything wrong with your order, please contact our customer service by email at info@xtorm.eu for further assistance.

Orders that have already been shipped can no longer be cancelled.

We recommend that you contact our customer service as soon as possible so that we can change your address. Please note that we cannot change the address after the package has been shipped.

Contact: info@xtorm.eu

Check the tracking link in the shipping confirmation email. If you were not at home for delivery, the delivery company may have sent your order to the nearest post office.

If this does not answer your question, please contact us: info@xtorm.eu (include your order number in the email).

Shipment

If you order more than one item, your order will be shipped in one package. It may be that one of the items you have ordered is temporarily out of stock. Your order will then be shipped as soon as all items are available. Unless you wish to cancel any of the items, please email us at info@xtorm.eu.

Depending on where you live, the package will be delivered within 2 - 4 business days (after you have received the shipping confirmation email).

Yes, you will receive a tracking code. We always ship your order with Track & Trace; You will receive an email with the tracking information as soon as your package has left our warehouse.

Full overview can be found here

Warranty and Returns

All our products have a 2 year guarantee. Please send us proof of payment (invoice or receipt) of your purchase if you wish to make a warranty claim.

Contact: info@xtorm.eu

Contact us to obtain a return address to send the cover back to us. Please note that return shipping costs are non-refundable.

Contact: info@xtorm.eu

Did you receive a damaged product or wrong product? In these cases we bear the return costs.

For any other reason? Then you bear the costs of a return yourself.

Contact: info@xtorm.eu

Not all products can be returned. The following products are excluded:

- Items that can only be used once, such as screen protectors (once the packaging has been opened);

- Items that are damaged through your own fault;

- Products whose packaging is missing or badly damaged.

The order has not yet been shipped: Contact us as soon as possible so that we can (hopefully) cancel the order in time.

The order has already been shipped: please refuse the order from the delivery company. Send us an email stating that you declined the order at the door.

I have already received the product: Contact us to obtain a return address to which you can return the cover to us. Please note that return shipping costs are non-refundable.

Contact: info@xtorm.eu

We are sorry this happened! Please contact our customer service so we can fix this issue for you.

Please send us a picture of the wrong products when you contact us and your order number. Contact: info@xtorm.eu

We are sorry this happened! Please contact our customer service so we can fix this issue for you.

Please send us a picture of the wrong products when you contact us and your order number. Contact: info@xtorm.eu

We will refund the amount immediately after receipt of the return to your account. On average it can take up to 3 business days for the funds to be in your account.

Service

You may have ordered a product from Xtorm (or accessory) from one of our partners. If you have any questions, complaints or other comments about this product, we would like to ask you to contact the respective partner first.

If this does not provide a solution, please contact our customer service via email: info@xtorm.eu.

We find it very important that all our customers are satisfied. If you are not satisfied, please contact our customer service. We would like to find a solution to your complaint. You can address your complaint to: info@xtorm.eu.

Please include your name, address and order number with your complaint so that we can process your complaint as quickly and effectively as possible.

We sell our products in numerous electronic stores in many European countries. To name just a few: You can find our covers at Mediamarkt, Saturn and many more.

We will reply to your emails within 48 hours (excluding weekends).

To unsubscribe, simply click on the "Unsubscribe" button at the end of the newsletter. Or contact us if that didn't work.


Contact: info@xtorm.eu

To keep up to date with the latest promotions and discount codes, we recommend signing up for the newsletter or following our social media channels.

Yes, we have more brands - Gecko Covers is owned by the same owners of the brands: Xtorm, Njord byELEMENTS and Linq byELEMENTS.

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