FAQ

We use the expression "Watt" to explain a way of fast charging. Below you can find the differences. 

 

10 t/m 12 watts

Most chargers without fast charging, have an output of 10 or 12 watts. This is fine for smartphones and tablets, at normal speed.

15 t/m 18 watts

We're fast charging from 15 watts. You can fast charge your iPhone from 15 watts. 

19 t/m 30 watts

Only a few Android smartphones and the iPad Pro can be charged till 30 watts. When a devices can only charge till 18 watts fast charging, the Xtorm power bank or Xtorm adapter will automatically provide only 18 watts. 

31 t/m 60 watts

You use these fast chargers for laptops. Chromebooks and small MacBooks are being charged with at least 45 watts. 

61 t/m 100 watts

The MacBook Pro 13" needs 61 watts input, while the MacBook Pro 15" needs 87 watts. 

Is your smartphone wireless charging compatible? If yes, did you place it on the wireless charging spot on your power bank? Push the botton and the wireless charging should start immediately. Still doens't work? Please contact our customer support. 

It's extremely simple. Just place your wirelessy charging competible smartphone on the wireless charger, and the charging will start automatically. 

Are you looking for a wireless charging power bank, a car charger or wireless charging at home? The smart filter system on our Wireless Chargers page, guides you through choosing the right wireless charger. You can find the page here

Is your smartphone wirelessly charging competible? If you're still finding difficulties, please contact our customer support. 

Is your question not answered or have you not been helped by one of the above questions? Then contact our Customer Service via support@telco-acc.com.

Is your wireless charging pad Twin connected with a Quick Charge 3.0 adapter? This adapter is needed to charge both smartphones at the same time. 

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