FAQ

We use the expression "Watt" to explain a way of fast charging. Below you can find the differences. 

 

10 t/m 12 watts

Most chargers without fast charging, have an output of 10 or 12 watts. This is fine for smartphones and tablets, at normal speed.

15 t/m 18 watts

We're fast charging from 15 watts. You can fast charge your iPhone from 15 watts. 

19 t/m 30 watts

Only a few Android smartphones and the iPad Pro can be charged till 30 watts. When a devices can only charge till 18 watts fast charging, the Xtorm power bank or Xtorm adapter will automatically provide only 18 watts. 

31 t/m 60 watts

You use these fast chargers for laptops. Chromebooks and small MacBooks are being charged with at least 45 watts. 

61 t/m 100 watts

The MacBook Pro 13" needs 61 watts input, while the MacBook Pro 15" needs 87 watts. 

A solar charger is a portable charger designed to recharge your electronic gadgets when you’re on the move. You can charge your solar charger by sun on the go, to have instant #MoreEnergy on the go. The perfect handout when you're traveling a lot or working in open air. Our solar chargers also charge when the weather is cloudly.

 

Please note: you cannot charge your solar charger by sun (or AC adapter) when you want to charge your device at the same time. 

Charge the solar charger by sun or with your AC adapter, and always be ready to give your favourite electronic gadgets #MoreEnergy!

How big is the battery you want to charge? If you want to re-load your smartphone with 2500mAh, a internal battery of 5000mAh is enough but if you'd like to charge your tablet on the go, go look for a solar charger with 10 000 mAh. 

Yes, Xtorm solar chargers till 100Wh can be taken into hand luggage. Some airliners allow power banks till 160Wh into handluggage. Please check the dangarous goods statement of the airliner you're flying with before checking in. 

How to calculate Wh of Xtorm power banks:

(capacity x 3,7V) / 1000

Example: Xtorm 18W Apollo 15.000

(15000 x 3,7) / 1000 = 55,5Wh.  

Our solar boosters - without internal battery - are used immediately when receiving sunlight. Solar chargers with internal battery first need to be charged by sun or AC adapter before you can charge your mobile device. 

 Solar chargers with internal battery first need to be charged by sun or AC adapter before you can charge your mobile device. 

Did you try to fully charge the solar charger by AC adapter? Did you charge the solar charger in direct sunlight (not behind a window)? Did you try to charge your device with a different cable already? When you tried all these tips but you still find difficulties, please contact our customer support. 

Did you try to fully charge the solar charger by AC adapter? Did you charge the solar charger in direct sunlight (not behind a window)? When you tried all these tips but you still find difficulties, please contact our customer support. 

Is your question not answered or have you not been helped by one of the above questions? Then contact our Customer Service via support@telco-acc.com.

In the Media

““Een mooie oplossing voor mensen die complete festivals willen fotograferen of streamen.””
- Maxazine
Shopping cart